Shipping Policy
At Cap And Crest, accessible through capandcrest.com, we strive to ensure your shopping experience is as seamless and enjoyable as catching the perfect wave. This Shipping Policy is designed to provide clarity on how we process and prepare your orders for dispatch. By placing an order through our website, you agree to the practices outlined below.
Order Processing
Our team is dedicated to getting your gear to you promptly. Orders are processed and shipped Monday through Friday, excluding major holidays. We believe in efficiency without compromising care; each item, from graphic tees to technical board wear, is handled with attention to ensure it reaches you in pristine condition. Please note that order processing may require additional time during peak seasons or new product releases, but we always work to keep you updated on any significant changes to your order timeline.
Shipping Destinations and Services
Cap And Crest is proud to offer shipping services across the United States. We understand that whether you’re preparing for a dawn patrol session or gearing up for a coastal road trip, you need reliable delivery. Therefore, we partner with trusted carriers to offer a variety of shipping methods tailored to your urgency and budget. From our economical ground service for non-rush orders to expedited options for when you need your Beach Stoke gear in a hurry, we aim to accommodate your lifestyle. All available shipping methods for your location will be presented clearly during the checkout process on capandcrest.com.
Shipping Rates and Promotions
We believe that the stoke of new gear shouldn’t be dampened by unexpected costs. Our shipping rates are structured to be fair and transparent, calculated based on the weight of your package, the destination, and the selected delivery method. From time to time, we run special promotions that may include reduced or complimentary shipping on qualifying orders. These promotions are always detailed on our site and are subject to terms that will be clearly communicated. Be sure to check capandcrest.com regularly for any offers that might apply to your cart.
Order Tracking and Confirmation
Once your order is placed, you are not left in the dark. As soon as your items are packed and handed over to our shipping partner, we will send a confirmation email containing tracking information. This allows you to monitor your package’s journey from our warehouse to your doorstep. We encourage you to use this tool to stay informed and plan for the arrival of your new gear. Should you encounter any discrepancies with your tracking details, our customer experience team is ready to assist.
Address Accuracy and Delivery
To ensure your order reaches you without delay, it is essential that the shipping address provided at checkout is accurate and complete. Cap And Crest cannot be held responsible for packages delivered to an incorrect address provided by the customer. We currently do not ship to P.O. boxes to ensure secure delivery and signature capability for all packages. If you realize you have made an error in your address after placing an order, please contact us immediately through the options available on capandcrest.com; we will do our best to accommodate changes before the order enters the shipping process.
Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, we will contact you to arrange reshipment. Please note that any additional shipping costs incurred for reshipping the order will be your responsibility. We are here to help resolve such situations smoothly, so you receive the Cap And Crest products you love.
Shipping internationally or to destinations like Alaska and Hawaii involves specific considerations, and we ensure that all necessary details are provided during checkout. For the most current and detailed information regarding shipping to your specific location, we always recommend reviewing the checkout page on capandcrest.com, where all applicable options and policies are displayed.
Thank you for shopping with Cap And Crest. We are committed to delivering not just products, but the very essence of the board sports lifestyle right to your door.